Refund policy

Returns & Refunds

We want you to feel confident with every Curated Reverie purchase.

Return Window

Returns must be requested within 14 days of delivery.

Damaged or defective items must be reported within 5 days of receipt.

Once your return request is approved, you will receive return instructions by email. Eligible returns may include one complimentary pre-paid return shipping label per order.

Eligibility Requirements

Returned items must be:

  • Unworn, unwashed, and unused
  • Free of perfume, makeup, deodorant, pet hair, smoke, or alterations
  • Returned with all original tags, labels, hygiene seals, security tags, and packaging intact

Items showing signs of wear beyond standard try-on will not be accepted.

Free Returns

Each eligible order includes one complimentary return for a refund to the original payment method.

If multiple items from the same order are returned:

  • One eligible item may be refunded to the original payment method.
  • Additional approved returned items from the same order may be issued as store credit.

Store Credit

Store credit is issued digitally once the return is inspected and approved.

  • Store credit does not expire.
  • Store credit can be used on any future Curated Reverie purchase.

Non-Returnable Items

For hygiene, customization, and product integrity reasons, the following items are final sale and non-returnable:

  • Jewelry
  • Accessories
  • Handbags
  • Intimates
  • Items marked “Final Sale”
  • Handcrafted, hand-painted, customized, personalized, made-to-order, or studio-finished items
  • Gift cards

Certain garments may include a Curated Reverie security tag or protective hygiene liner. Once this tag or liner is removed, the item becomes non-returnable.

Inspection & Refund Timeline

Refunds or store credit are issued after returned items pass inspection.

Any applicable sales tax will be refunded when a return is approved, in accordance with local regulations.

Please allow time for your bank or payment provider to process the refund once it has been issued.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 5 days of delivery at care@curatedreverie.com.

Please include your order number and clear photos of the item and packaging so we can review and assist you as quickly as possible.

Fair Use Policy

To protect the integrity of our return program and ensure fairness for all customers, Curated Reverie reserves the right to limit or remove return privileges for accounts that show excessive or abusive return activity.

Supplier & Studio Coordination

In some cases, returns or claims for damaged or defective items may be coordinated directly through our suppliers, makers, or studio partners.

Please contact Curated Reverie first. Our team will help coordinate the appropriate next steps on your behalf.